We Are Hiring: Project Manager

November 10, 2025

Flex Databases team is looking for a Project Manager to join our Customer Success Management team, based in our Prague office. While this role can be fully remote within Czechia, you must be available to visit the office for occasional client meetings. 

Preferred location: Prague. 

Fluency in German is essential for this position, as you will be working closely with our German-speaking clients and must be able to communicate with them effectively in German. 

We create flexible e-Clinical software for Contract Research Organizations (CROs) and pharmaceutical companies, empowering professionals worldwide to conduct research and develop effective medicines. 

As a remote-first company with a global client base, we embrace flexibility while maintaining some physical presence in our offices in the Czech Republic, Switzerland, Turkey, and the US. 

What you’ll do: 

As our new colleague, you will join us in building our customers’ loyalty and developing our product by: 

• Serve as the key contact for customer engagement throughout various stages of our relationships, including implementation, onboarding, and ongoing support. 

• Successfully implement the system for clients within the timeline and budget and promote its ongoing usage. 

• Act as a product expert to understand customer use cases and business processes, providing relevant guidance and value through demos, training, and support materials. 

• Collaborate with internal product and technical teams to translate customer insights into product development and roadmap ideas. 

• Focus on churn prevention by consistently collecting feedback and analyzing product usage and trends. 

• Grow existing accounts by identifying upsell opportunities and partnering with Sales and Product teams to drive revenue growth 

• Build and maintain long-term customer relationships while ensuring high satisfaction and increasing LiveTime Value. 

• Define project scope, goals, timelines, and deliverables, plan milestones, allocate resources, and schedule tasks. 

• Prioritize and monitor project tasks with agile development teams using JIRA, ensuring alignment with timelines and objectives. 

• Maintain control over project budgets per SLA, track additional expenditures, and ensure compliance with validation requirements through comprehensive project documentation. 

What we expect: 

• At least 3 years of relevant work experience demonstrating that you can make things happen. 

• Compulsory experience in Clinical Trials/Pharma industries (roles: Project Manager, Clinical Trial Coordinator, Project Coordinator) OR in Tech (IT) as Product/Project Manager or Customer Success Manager. 

• Proficient English and German language skills. 

• A Bachelor’s degree in Business Administration, Marketing, or a related field. 

• Strong communication and stakeholder management skills. 

• Excellent organizational skills and the ability to manage complexity and shifting priorities. 

• Comfortable balancing big-picture strategy with attention to detail. 

• Knowledge of Agile frameworks and experience with JIRA/Confluence. 

• Familiarity with Microsoft Office; data analytics tools are a bonus. 

Why join us? 

• 3 additional sick days. 

• Multisport card (full coverage). 

• Work on a socially significant project in the inspiring Life Sciences domain. 

• Opportunities for growth and professional development. 

• Flexible work schedules with remote or office options. 

• A collaborative and highly qualified team. 

• Low-bureaucracy environment with an open-door policy. 

How we work: 

• We prioritize results over rigid working hours, offering flexible start times between 8:00 and 11:00. Client meetings and team calls take priority, but the focus remains on your output. 

• Our culture values respect, transparency, and positivity. We maintain an open-door policy, encouraging constructive feedback and fostering a supportive work environment. 

• If you’re ready to make an impact in the Life Sciences industry, we’d love to hear from you! 

You should apply if: 

• You are motivated, eager to learn, and thrive in an international, collaborative environment. 

• You take ownership of your work and excel in creative, independent settings. 

• You are passionate about making an impact and solving meaningful challenges. 

• You adapt quickly to change and enjoy fast-paced problem-solving. 

You should not apply if: 

• You prefer strictly defined processes and rigid structures. 

• You need micromanagement or constant guidance to succeed. 

• You are not interested in understanding clients’ business needs and products. 

• You struggle with ambiguity or fear making mistakes and learning from them.