Query Chat: Smarter Way to Manage Data Issues in Monitoring

September 30, 2025

Managing monitoring activities often means juggling multiple people, documents, and communication channels. Without the right tools, discussions about data discrepancies get lost in emails or chats, review cycles are disrupted, and KPIs are affected by unnecessary report declines.

To solve these pains, CRAAM introduces a dedicated Query feature – designed to make handling data issues more efficient, transparent, and stress-free.

Why Queries Chat Matters

In monitoring, collaboration between report reviewers and site visit reporters is critical. But current options for communication are limited:

• Comments can only be left in specific fields.
• Any need for clarification typically leads to declining a report, which may start a new iteration of review, even if the issue is minor.
• Progress on open issues is difficult to track, since conversations spill over into email or messaging tools.

The result? Delays, confusion, and unnecessary compliance noise.

What the Query Chat Brings

CRAAM Queries provide a single space to identify, communicate, track, and resolve data issues without interrupting the review cycle. Below are listed some of the main benefits you definitely will love. 

Flexible Communication

Leave a query on any field in the monitoring activity, not just predefined comment sections.
Use built-in query chat to keep the discussion tied to the data itself.

Privacy ensured: Queries are completely private. Only the person who opens a query and the assignee can see the chat. Even if a sponsor review follows the internal review, no query details are shared.

Benefit: No more scattered emails or side conversations – everything stays in context.

Protect Review KPIs

Raise a query to discuss unclear data without declining the report.
Close the query once the response is satisfactory.

Benefit: KPIs for “declined” reports remain clean, while still ensuring quality review.

Real-Time Notifications

Query assignees are immediately notified when a query is opened, not just site visit reporters. Quick responses help keep the report moving forward.

Benefit: No missed comments, no delays in addressing issues.

Full Transparency & Tracking

Track query status updates in real time.
Access query report to see all open queries, their progress, and resolution history.

Benefit: Managers and users always have a clear picture of ongoing issues and can monitor performance at a glance.

Configurable to Your Workflow

Administrators can set at which workflow steps queries are available, or on which steps users can work with them.
Ensures queries fit seamlessly into your company’s processes.

Benefit: A flexible system that adapts to your compliance and operational needs.

The Result

With CRAAM Queries, monitoring becomes smoother and more transparent:

• Reviewers can raise, track, and resolve issues without unnecessary report rejections.
• Reporters get clear, immediate feedback — and can respond directly in the system.
• Teams gain a single source of truth for issue management, reducing confusion and saving time.

Fewer delays. Clearer communication. Stronger compliance.